Delegate replies to your reviews and control your e-reputation with Cosmic Data Team
Cosmic Data supports you in managing your customer reviews.
In a context of strong competition, it is essential to reply to your customers in order to show them that they are important to you, and that customer service is a priority !
Both positive and negative customer reviews must be dealed. Basically, it is important to reply to your customers who have taken time to contribute to your quality approach, but also to take care of your brand image. We reply within 24 hours to customers, thanking them for taking time to evaluate you and replying to their comments; together, we define your “editorial line” and your after-sales strategy.
Turn all reviews and comments posted into loyalty actions.
Each comment and rating are opportunities to communicate with your customers.
Is is the right moment to answer and send informations or commercial messages. You can also insert links to information or recruitment pages in your replies.
Example of links : - mobile application - Product link - games...
Our RELAX Formula
- 1 dedicated project manager
- Monthly report and debriefing
- A dedicated digital exchange channel (email, sms, etc.)
All our editors are trained to reply to your place to all your comments.
And we can alert you to the types of comments you want.
Service 7/7
Competitive study
Follow the e-reputation of your competitors
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Competitive benchmarks (compare the number of stars, number of reviews, comments, strengths and weaknesses).
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Analyze how you stack up against your competitors.
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Consult our Big Data with thousands of competitive data available.
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Compare data on the same quality criteria (hygiene, service, staff, etc.)
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Compare data by geographical areas (rankings, benchmark….)
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Export your complete statistics with verbatim..